Never Miss a Call!
Even in a hurricane!
Call Flows (Emergency Routing or After-Hours Coverage): Automatically forward calls to an employee’s cellphone or an after-hours answering service when your office is closed or even during natural disasters! This ensures critical calls are handled, protecting customer relationships and preventing missed opportunities.
Call Flows (Day/Night Modes): Calls can be routed based on your business hours. During the day, calls go to your team; after hours, they can be routed to voicemail or alternate contacts, maintaining a professional presence. If you sometimes burn that midnight oil, this process can even be manually set!
Never a Busy Signal! Never a Lost Sale!
Multiple Calls per Extension: Unlike analog phones, Each extension on our system can handle multiple calls simultaneously. This allows your staff to effortlessly switch between calls or place them on hold without missing a beat!
Ring Groups: Choose which phones ring during incoming calls without muting your phone. Executives like you don’t need their phones ringing with every sales call, but people can still transfer important calls to your office or cell phone!
First In, First Out Queues: Organize incoming calls into fair, manageable queues to ensure every customer is served in order, even during peak times.
Turn Hold Time Into Sales Time!
Customized Music on Hold: Replace generic hold music with tailored messages about your latest products, services, or promotions. Turn waiting time into an effortless opportunity to upsell or cross-sell to customers.
Streamline Call Management for a Better Customer Experience
Automated Attendant: A virtual receptionist greets callers and directs them to the right department or person, saving time and creating a professional first impression.
Call Parking: Place calls on hold and retrieve them from any phone in the office, ensuring smooth transitions between team members and faster customer responses.
Built-In Security for Peace of Mind
Encrypted Communications: TLS (Transport Layer Security) and SRTP (Secure Real-Time Protocol) are enabled by default, ensuring every call is encrypted and secure. This protects sensitive business information and provides a layer of trust for your customers.
Proactive Data Protection: With security enabled from the start, you can confidently handle communications without worrying about potential breaches or threats.
Expand Beyond the Office – Work Anywhere
Cell Phone Softphone (Global Use): Employees can use their smartphones to make and receive business calls from anywhere in the world, ensuring professionalism and connectivity regardless of location.
Desk Phones for Remote Locations: Staff can take their desk phones home or to satellite offices and retain full system functionality, ensuring consistent operations wherever they work.
Work From Home: Equip employees to work remotely with all the tools they use in the office, maintaining productivity and customer service during disruptions or flexible work arrangements.
Do A/B Testing – Give Every Ad a Unique Phone Number
A/B Testing for Marketing Campaigns: Spin up multiple phone numbers to track which advertisements drive the most customer engagement. Use data-driven insights to refine your marketing strategy and improve ROI.
Simple Setup and Management: Add or remove numbers as needed to test new campaigns or allocate resources to your most effective advertising channels.
Effortless Large-Scale Conference Calls
Host Conferences with Ease: Hold conference calls with a large number of participants, whether internal team meetings or client presentations.
Flexible Access: Participants can join from internal extensions or external phone numbers, making it simple to collaborate with remote teams and customers alike.
Support Growth and Adaptability
Scalable Solutions: VoIP makes it easy to add lines, extensions, or features as your business grows, ensuring your system evolves with your needs without costly upgrades.
FIFO Queues for Team Management: Efficiently handle high call volumes while maintaining order and fairness, ensuring your team can serve customers quickly and effectively
