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Grandstream WP825

Table Of Contents
  1. Quick Start Guide: Grandstream WP825 Wireless Phone
  2. Making and Managing Calls
  3. Checking Voicemail
  4. Using Call Flow Options
  5. Handling Multiple Calls
  6. Additional Common Features
  7. Quick Tips

Quick Start Guide: Grandstream WP825 Wireless Phone

This guide will help you effectively use the Grandstream WP825 wireless phone.

Understanding the Buttons

  • Soft Keys: Dynamic buttons below the screen for context-specific actions.
  • BLF Keys (Busy Lamp Field): Appear on-screen when configured, showing the status of other extensions or features.
    • Green: Idle.
    • Red: In use.
  • Voicemail Button: Access your personal voicemail.
  • Call/End Buttons: Manage calls (green to answer/place calls, red to end them).

Making and Managing Calls

1. Attended Transfer (Warm Transfer)

Transfer a call after speaking to the recipient:

  1. During an active call, press the Transfer soft key.
  2. Dial the recipient’s number or select them from the phonebook or call history.
  3. Wait for the recipient to answer.
  4. Press the Transfer button again to complete the transfer.

2. Unattended Transfer (Blind Transfer)

Transfer a call directly without speaking to the recipient:

  1. During an active call, press the Transfer soft key.
  2. Dial the recipient’s number.
  3. Immediately press Transfer to complete the transfer.

3. Call Parking

Place a call in a shared location (park) for another person to pick up:

  1. During an active call, press the Park BLF key (if configured).
    • The call will be parked, and the corresponding BLF key will light up.
  2. To retrieve the parked call, press the lit Park BLF key.

Checking Voicemail

1. Personal Voicemail

  1. Press the Voicemail button.
  2. Follow the voice prompts to listen to, save, or delete messages.

2. Group Voicemail

  1. If a BLF indicator on the screen shows a flashing message icon for shared voicemail, select it.
  2. Follow the prompts to access group voicemail.

Difference:

  • Personal Voicemail: Messages for your specific extension.
  • Group Voicemail: Shared messages for a team or department.

Using Call Flow Options

Switching Modes (Day/Night or Forwarding Calls)

  1. If a Call Flow BLF option is configured, press it to toggle between modes.
    • Day Mode: Calls follow the normal flow to the main office or receptionist.
    • Night Mode/Forwarding: Calls redirect to a mobile phone or voicemail.

Handling Multiple Calls

Switching Between Calls (Hold)

  1. During an active call, press the Hold button.
  2. Use the navigation keys to select another call or line.

Switching Between Calls (Park)

  1. During an active call, press a Park BLF key to park the call.
  2. Answer another incoming call or place a new one.

Additional Common Features

Conference Calls

  1. During an active call, press the Conference soft key.
  2. Dial another number or select a contact.
  3. Once the call connects, press Conference again to join all participants.

Do Not Disturb (DND)

  1. Press the DND soft key to silence incoming calls.
  2. To deactivate, press DND again.

Wi-Fi Roaming

  • The WP825 supports seamless roaming across multiple Wi-Fi access points, making it ideal for large spaces like warehouses or bars/restaurants.

Quick Tips

  • Keep your phone charged using the included dock to ensure uninterrupted usage.

Your Grandstream WP825 combines mobility and durability for reliable communication in various environments. If you have additional questions, contact your support team!