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Yealink T33G

Table Of Contents
  1. Quick Start Guide: Yealink T33G Phone
  2. Hardware
  3. Making and Managing Calls
  4. Handling Multiple Calls
  5. Checking Voicemail
  6. Using Call Routing Buttons
  7. Additional Common Features
  8. Quick Tips

Quick Start Guide: Yealink T33G Phone

This guide will help you quickly understand and use the features of your Yealink T33G phone.

Hardware

Powering the Device

Your desk phone can be powered in two ways:

1. Power Over Ethernet (PoE)
  • Connect an Ethernet cable to the LAN port on the back of the WP825.
  • Plug the other end into a PoE-enabled network switch or PoE injector.
    • The Ethernet cable will provide both power and network connectivity.
  • Ideal for reducing cable clutter and ensuring the phone stays powered while on its base.
2. Power Adapter
  • Plug the provided power adapter into the DC input on the charging base.
  • Connect the other end of the adapter to a power outlet.
  • For network access, connect an Ethernet cable to the LAN port on the charging base and to your network.

Built-in Switch: PC/LAN Ports

The T54W includes a built-in network switch with two ports:

  1. Connect your network cable to the LAN port on the phone base.
  2. If you need to connect a computer or another device, use the PC port.
    • This passes the network connection through to the second device.
  3. Note: Your desk phone itself consumes minimal bandwidth, so this setup should not negatively affect your speed.

Setting Up Your New Phone

  1. Ensure Proper Power and Network Connectivity:
    • If using PoE, check that the network switch or injector is powered and connected to your network.
    • If using a power adapter, verify the connection to the outlet and base.
  2. Connect to Wi-Fi (if needed):
    • On the phone, go to Menu > Settings > Network > Wi-Fi.
    • Select your Wi-Fi network and enter the password.
  3. Test the Setup:
    • Make a test call to ensure the phone is properly connected to our VoIP system.
Quick Tips for Reliable Setup
  • For PoE: Ensure your switch or injector supports the required PoE standard (IEEE 802.3af).
  • For Wired Connectivity: Use high-quality Ethernet cables (CAT5e or better) for stable connections.
  • Using the PC Port: This is optional but convenient if your workspace has limited network drops.
  • Wi-Fi Configuration: If Wi-Fi is your primary connection, position your access points for optimal coverage, especially in large spaces.

Understanding Your Buttons

  • BLF Keys (Busy Lamp Field): These light up to show the status of other extensions or features.
    • Red: Extension or feature is in use.
    • Green: Extension or feature is idle.
  • Voicemail Button: Access your personal voicemail.
    • Red: There is new voicemail
    • Green: All voicemail messages have been listened to.
  • Line Keys: Manage multiple calls on separate lines.
    • Red: Line is in use
    • Green: Line is clear
  • Call Flow Button: Switch between day/night modes or forward calls to a pre configured external number or mobile phone.
    • Red: Calls routed to auto attendant or ring group as normal
    • Green: Calls routed directly to voicemail or pre configured phone number.

Making and Managing Calls

1. Attended Transfer (Warm Transfer)

If you would like to transfer a call to a saved number or extension where the recipient may be busy or unavailable. Neither the caller nor the recipient will be surprised by an unexpected transfer.

  1. During an active call press a BLF key
  2. Wait for the recipient to answer and confirm they can take the call.
  3. If they are available you can either:
    • Hang up
    • Press the Transfer soft key to complete the transfer.
  4. If they are unavailable or you get their voicemail you can either
    • Allow them to hang up.
    • Press the Line key of the original call.
    • Press the Cancel soft key to return to the previous call.

2. Unattended Transfer

2a. Using BLF keys (Blind Transfer)

Transfer a call directly without speaking to the recipient:

  1. During an active call press a BLF key
  2. Hang up or press the Transfer soft key
2b. Unattended Transfer Without BLF keys
  1. During an active call press the Transfer soft key
  2. Manually dial the recipient’s number or press a Speed Dial or BLF key.
  3. Press the Transfer soft key again to complete the transfer.

Handling Multiple Calls

Placing A Call On Hold

  1. During an active call, press the Hold button.
    • The caller is now listening to your company’s on hold music. The caller is ONLY available on your specific phone.
  2. Use the Line Keys to switch between calls.
    • Line Keys with a red BLF light are in use.
    • Line Keys with a green BLF light are clear.
  3. To retrieve the call on hold, either press the Resume Softkey or press the Line BLF key

Using Call Parking

Your company can be set up with one or more Parking Slots for calls. You can have between 0-99 Parking spots but you will most likely have between 0-2.

Each Parking Slot can be used the same way you would use hold. The caller will also be connected to your on hold music. However, unlike hold, Parking slots are available throughout your office. You can use Parking slots as an alternative to hold or you can use them to shift calls between your cellphone, desk phone or another office.

To place a call in a shared location (parking space):

  1. During an active call, press a green Park BLF key.
    • The call will be parked on the specific slot (PARK1 or PARK2) and the corresponding BLF key will light up red.
    • The caller is now listening to your company’s on hold music. The Parking Slot is shared and accessible for anyone in your company to answer.
  2. To retrieve the parked call, press the red Park BLF key.

Checking Voicemail

There are two types of Voicemail boxes.

  • Personal Voicemail: 
  • Group Voicemail: Shared messages for a team or department.

1. Personal Voicemail

Personal Voicemail contains messages for your extension only.

  1. Press the Voicemail button.
  2. Follow the prompts to listen to, save, or delete messages.
    • While listening to a voicemail, the Caller ID of the original caller will be listed on your screen.

2. Group Voicemail

Group Mailboxes contain shared messages for a team, department or perhaps your entire company.

  1. If a BLF key for a shared voicemail is red, press it.
  2. Follow the prompts to listen to, save, or delete messages.
    • While listening to a voicemail, the Caller ID of the original caller will be listed on your screen.

Using Call Routing Buttons

Switching Modes (Day/Night or Forwarding Calls)

The Call Routing BLF keys are to indicate and toggle various call routing flows.

  1. Press the Call Routing BLF key to toggle modes.
    • Normal Mode (Green): calls are routed normally to your company’s Auto Attendant or Ring Group
    • Night Mode (Red): Calls are sent directly to voicemail or to an after hours answering service.
    • Forwarding (Red): Calls forward to a pre defined number, such as a cell phone.

Additional Common Features

Conference Calls

  1. During an active call, press the Conference soft key.
  2. Dial another number or press a BLF key.
  3. After the recipient answers, press Conference again to join all parties.

Do Not Disturb (DND)

  1. Press the DND soft key to silence your phone.
  2. To turn off, press DND again.

Adjusting Volume

  • Use the Volume Keys while idle to adjust the ringer volume.
  • Use the Volume Keys during a call to adjust the in call volume.

Quick Tips

  • Always end a call before answering a second call, or place the first call on hold or park.
  • Familiarize yourself with the BLF key layout; they save time for transfers, voicemails, and call parking.
  • Use the soft keys (dynamic buttons under the screen) to access additional options during calls.

Your Yealink T33 phone is a powerful tool to manage calls efficiently. If you have any questions, don’t hesitate to ask for help!